This privacy notice tells you how Connected Vet will collect and process your personal data if you are a client, purchase our services and products, and use our website.
Connected Vet is an independent digital agency based in Birmingham, specialising in veterinary digital marketing. We support veterinary practices with expert digital marketing strategies and campaigns that include: website design, content – set up and an ongoing content engine, build, e-commerce and ongoing maintenance, customer relationship marketing, social media, on and off-page search engine optimisation and paid media.
There are two main ways we process the personal data you provide. We endeavor to keep this information accurate and up to date, and not keep it longer than is necessary.
In order to provide our service effectively and ensure the best possible advice and support, we need to collect and process the following personal data when we set you up as a client.
|Personal data type||How the data is collected|
|First name, Last name, Job title||As part of setting you up to be a client|
|Business address||As part of setting you up to be a client|
|Phone number (normally a mobile)||As part of setting you up to be a client|
|Email address||As part of setting you up to be a client|
This personal data will be used for the following services and purposes:
When someone visits www.connectedvet.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.
Connected Vet uses a third-party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Connected Vet website.
We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. For general enquiries, once an enquiry has been dealt with, the data is deleted in line with Connected Vet procedures.
We may pass on your personal data to service providers contracted to Connected Vet in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with Connected Vet procedures.
Connected Vet is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.
In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, business address, email address and telephone number.
We will only process your personal data whilst you are a client. After one year and six months of inactivity we will email or call clients to prompt them to see if they wish to remain as a client. After two years we will write to or call clients again. If there has been no activity for two years and six months, and no response to our enquiries we will close the client’s account and archive the data.
At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:
We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Manager at firstname.lastname@example.org.
If you are still not happy with how your personal data is being processed by Connected Vet or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.